Online banking, mobile banking and remote account management are now more often considered a necessity rather than a benefit for the “connected customer” who expects a personalized service from their bank 24/7. Check how banks continue to differentiate themselves from the competition and maintain customer loyalty.
The case of Thomas Bayer Chief Information Officer Securities and Exchange Commission who has helped the agency improve its systems to better monitor today’s electronic markets.
http://www.wallstreetandtech.com/compliance/secs-cio-grows-tech-by-leaps-and-bounds/d/d-id/1316129
IBM Watson is a cognitive computer and an example of the new generation of robotics who act as financial advisors. Clients might soon be guided by them instead of human interaction and this may even represent that in the nearly future fully automated enterprises can be run by computers.
A recent Fidelity survey points out users of mobile finance apps are not only trading more frequently but they are earning higher returns. “People who tend to use mobile tend to be much more engaged with their finances,” because “It’s always with you so it’s only on”, comments Veila Carboni, senior vice president, mobile channel, at Fidelity.
Unfortunately, many bank and credit union websites are pretty boring, and some are downright embarrassing. Banks core business isn’t as fun or sexy as other flavors of consumer marketing, but that’s no excuse. Basically layout, analytics, mobile and experience – these are the topics banks should be concerned about.
http://thefinancialbrand.com/43317/4-banking-website-warning-signs/
Women are a valuable consumers and banks have now more information to optimize this relationship. But there are some myths that should be clarified. The Global Banking Alliance for Women, with the support of McKinsey & Company, has released a report revealing the common misconceptions bank leaders have about serving female consumers.
http://thefinancialbrand.com/44420/four-myths-about-women-in-banking/~
According to a recent Accenture report: “Financial services firms can seize opportunities from social media by understanding social audiences, mapping customer needs to a meaningful social experience and ensuring that their organization has the right capabilities to deliver every time,”
http://thefinancialbrand.com/44554/social-media-banking-strategies/
If corporate banking is slow in terms of innovation, Corporate and treasury banking are staying far behind retail banking in mobile and multi-channel capabilities. In data management, regulation is requiring banks to provide better, cleaner data more quickly but treasury clients as well are asking banks for better data so they can improve their cash forecasting and payment tracking.
A report from Forrester Research (in some European countries) found that by 2016 the number of people using tablets to bank will exceed those using mobiles.
In fact, the number of people in Europe doing their banking on tablets will grow at twice the rate of those banking on mobile phones, with less security concerns a major driver.
http://www.computerweekly.com/news/2240221082/Tablet-banking-to-quickly-overtake-mobile-banking
The .com world has become overcrowded, making it difficult for financial institutions to stand out. But thousands of new domains (including .bank, .credit and .finance)are making their way to the internet.
http://thefinancialbrand.com/42264/aba-dot-bank-website-domains/
