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Customer Service

Overview

The person or company has become a new customer, having enjoyed a smooth research, quoting, contracting, and onboarding journey. Now it is time to nurture that customer, by delivering superior customer service supported by a frictionless and consistent omnichannel digital experience. Financial institutions must ensure that customers can easily and quickly have multi-channel access to their products and services, with transparent communication and clear information.

Solutions

Home Banking | Customer Portal

Deliver frictionless customer service experiences that turn customers into Bank’s advocates, using multiple channels like web portals, mobile apps, and chatbots.

  • Portal
  • Mobile
  • Chatbot
  • Low-code
  • API
  • Web services
Debt Collection and Recovery

Enhance your collection and recovery efficiency, effectiveness, and compliance with pre- and post-delinquent collection strategies and early stage, placement, and settlement optimization.

  • Automation
  • Artificial Intelligence
  • Decision Management
Customer Service Chatbots

Deliver a frictionless customer service experience with a chatbot that guides the customer through his needs and concerns.

  • Chatbot
  • Automation
  • Natural Language
  • Artificial Intelligence
AI Search for Customer Service

With the increasing complexity of financial products, customers need ways to quicky find desired information and answers to their questions using Google-like natural language search queries.

  • Artificial Intelligence
  • Natural Language
  • Knowledge Graph
Service schedule optimization

Automate the scheduling and routing of customer success meetings or new financial product demos.

  • Meeting routing
  • Meeting Scheduling
  • Automation
Simplified Customer Communications

Digital, omnichannel communications help financial institutions connect with their customers at the right time, with the right message and content and through the right channel.

  • Omnichannel communication
  • Automation
Advanced ATM software

KAL is a leading ATM software company trusted by international banks to drive their ATM networks. Their suite of multivendor software solutions allows banks to regain control of their ATM networks, offering visibility, remote diagnostics, and the ability to customize the ATM customer experience. KAL’s software facilitates faster upgrades, reduces operating costs, and enables banks to develop their own in-house applications, ensuring a competitive edge in meeting the complex demands of the ATM network.

Learn more

KAL Portfolio

Partners

Yext Docdigitizer Theros Foreteller Uniksystem FICO Visor.ai Chili Piper KAL

GET IN TOUCH

Partner with Infosistema to leverage our years of experience helping the financial ecosystem players with their digital transformation and innovation initiatives.

p2020 BCSD Portugal