Center of Excellence

How a Center of Excellence (CoE) can help you Simplify & Transform your Business into Digital

Maximize the business value of IT investments by delivering high quality IT solutions that enable time-to-market & total cost of ownership reduction!

The Joyn Center of Excellence (CoE) supports complex transformation programs in companies around the globe. The CoE now holds 6 dedicated Competences, leveraging technology projects together with business knowledge, soft skills, PMO and User Experience, in an environment of continuous learning and certification. We can also support our customers and partners building their own CoE.


A CoE bets on highly specialized Squads that, through the simplification of processes, guarantee the adequate flexibility that lead to successful projects. Those teams have both technological knowledge and experience together with business skills and industry knowledge, ensuring process agility and optimizing expertise.

A CoE is a structured set of Resources (Human and Material), Methodologies, Processes and Technologies that follow a strategic plan with well-defined phases and objectives, similar to a traditional factory. It uses agile and flexible methodologies, together with best practices regarding business analysis and requirements, development, testing, quality, security and maintenance of information systems to deliver one or more IT projects to their clients, helping them to improve their business process performance.

CoE’s management processes promote a clear vision of IT projects, associated costs, time and resources, which, along with the impact on business, allow customers using CoE to make the right decisions in the right moments.


  • Academy program with soft skills, PMO and certifications.
  • Business training: banking, insurance, telecoms, retail.
    UI & UX experts that deliver Design Thinking methodologies.
  • Automation & Robotization discipline to increase business performance.
  • OutSystems Low Code leader Squads for Fast Delivery on Mobile Apps and web solutions.
  • Angular & React experts.
  • Security & OWASP experts.


Skilled Capacity CoE with Junior Academies

Joyn CoE can deliver new junior academies to increase the number of skilled engineers in technologies like Java, Angular/React or OutSystems.

We can also support customers and partners increase their teams with new software engineers, delivering Academies with complete training programs and soft skills, to speed up capacity availability and reduce midterm costs. A typical Academy can take as long as 8 to 10 weeks, followed by a four months period with a pilot project deep dive and daily mentoring from a senior tech expert.

Soft skills are very important for every organization, promoting collaboration and increased efficiency, representing critical factors for top performance and to build competitive advantage based in a strong internal culture. That’s why we provide also a specific five days training covering communication technics, time management, project management, team collaboration and negotiation.

Joyn can also provide a complete setup for a CoE within Customer organizations, delivering the Procedures, Governance model and Training Academies to bootstrap capacity availability. This approach can reduce time to market in business support and keep costs within predicted budgets.

Teams with technological and business knowledge

Process agility and optimizing expertise allocation optimization

Full project and process visibility and control by the customer

Investment tailored to customer business needs

High competence, commitment and market experienc

Factory dimension and competencies adjusted to client and project needs


All organizations that wish to delegate one or more IT projects, from the Business Case and Requirements Analysis to the delivery and subsequent maintenance of multi-technology information systems, keeping the quality, cost, risk and time-to-market at the desired levels, using pre-established service level agreements (SLAs).

Based on the provision of a team with the right and balanced expertise that ensure a continuous alignment between business and IT areas, CoE help to plan the best approach to deliver projects with the highest quality in order to meet the desired ROI for the business.

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Exploring the Benefits of a CoE

Infosistema implemented the concept of Business and Software Factories (BSF) in the CoE. The BSF works on an Agile – Built to Change model, and guarantees a software development process with agility, flexibility, scalability and robustness, also ensuring the implementation of full scope features defined at the beginning.

The BSF delivers a multidisciplinary team with several competences that will work under the same alignment, in order to maximize success and the return on investment, reducing risk. A critical success factor is the combination of technical and business skills, working together in strict collaboration.  Infosistema can provide an extension of your teams, working as a dynamic and highly flexible capacity.

Find out why joining business analysts and developers with proven business expertise bundled with a sound governance program makes all the difference in getting the software you need:

  • Risk & Cost (15% to 38%) Reduction
  • Saving time (67%) in Recruitment
  • Access Senior Talent (certified); Teck & Business Knowledge
  • Reducing and enlarging teams with Agility (1 to 2 weeks)
  • Quick access (<48H) to the right expertise (Speed)