Customer Service
Overview
The person or company has become a new customer, having enjoyed a smooth research, quoting and contracting journey. Now it is time to nurture that customer, by delivering a superior customer service supported by a frictionless and consistent omnichannel digital experience. Insurers must ensure that customers can easily and quickly have multi-channel access to their products, policies, claims, and services, with transparent communication and clear information.
Solutions
Home Insurance | Customer Portal
Deliver frictionless customer service experiences that turn customers into insurers advocates, using multiple channels like web portals, mobile apps, and chatbots.
Customer Service Chatbots
Deliver a frictionless customer service experience with a chatbot that guides the customer through his needs and concerns.
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AI Search for Customer Service
With the increasing complexity of insurance products, customers need ways to quicky find desired information and answers to their questions using Google-like natural language search queries.
Service schedule optimization
Automate the scheduling and routing of customer success meetings, medical sessions, or new insurance product demos.
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Simplified Customer Communications
Digital, omnichannel communications help insurers connect with their customers at the right time, with the right message and content and through the right channel.
Partners
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Partner with Infosistema to leverage our years of experience helping the insurance ecosystem players with their digital transformation and innovation initiatives.
