Customer Service


The person or company has become a new customer, having enjoyed a smooth research, quoting and contracting journey. Now it is time to nurture that customer, by delivering a superior customer service supported by a frictionless and consistent omnichannel digital experience. Insurers must ensure that customers can easily and quickly have multi-channel access to their products, policies, claims, and services, with transparent communication and clear information.


Home Insurance | Customer Portal

Deliver frictionless customer service experiences that turn customers into insurers advocates, using multiple channels like web portals, mobile apps, and chatbots.

  • Portal
  • Mobile
  • Chatbot
  • Low-code
  • API
  • Web services
Customer Service Chatbots

Deliver a frictionless customer service experience with a chatbot that guides the customer through his needs and concerns.

  • Chatbot
  • Automation
  • Natural Language
  • Artificial Intelligence
AI Search for Customer Service

With the increasing complexity of insurance products, customers need ways to quicky find desired information and answers to their questions using Google-like natural language search queries.

  • Artificial Intelligence
  • Natural Language
  • Knowledge Graph
Service schedule optimization

Automate the scheduling and routing of customer success meetings, medical sessions, or new insurance product demos.

  • Meeting routing
  • Meeting Scheduling
  • Automation
Simplified Customer Communications

Digital, omnichannel communications help insurers connect with their customers at the right time, with the right message and content and through the right channel.

  • Omnichannel communication
  • Automation


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Partner with Infosistema to leverage our years of experience helping the insurance ecosystem players with their digital transformation and innovation initiatives.

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