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Customer Service

Overview

The person or company has become a new customer, having enjoyed a smooth research, quoting and contracting journey. Now it is time to nurture that customer, by delivering a superior customer service supported by a frictionless and consistent omnichannel digital experience. Insurers must ensure that customers can easily and quickly have multi-channel access to their products, policies, claims, and services, with transparent communication and clear information.

Solutions

Home Insurance | Customer Portal

Deliver frictionless customer service experiences that turn customers into insurers advocates, using multiple channels like web portals, mobile apps, and chatbots.

  • Portal
  • Mobile
  • Chatbot
  • Low-code
  • API
  • Web services
Customer Service Chatbots

Deliver a frictionless customer service experience with a chatbot that guides the customer through his needs and concerns.

  • Chatbot
  • Automation
  • Natural Language
  • Artificial Intelligence
AI Search for Customer Service

With the increasing complexity of insurance products, customers need ways to quicky find desired information and answers to their questions using Google-like natural language search queries.

  • Artificial Intelligence
  • Natural Language
  • Knowledge Graph
Service schedule optimization

Automate the scheduling and routing of customer success meetings, medical sessions, or new insurance product demos.

  • Meeting routing
  • Meeting Scheduling
  • Automation
Simplified Customer Communications

Digital, omnichannel communications help insurers connect with their customers at the right time, with the right message and content and through the right channel.

  • Omnichannel communication
  • Automation

Partners

Theros Foreteller FICO Visor.ai Yext Chili Piper

GET IN TOUCH

Partner with Infosistema to leverage our years of experience helping the insurance ecosystem players with their digital transformation and innovation initiatives.