After research, customers (or agents and brokers on their behalf) land on insurance companies’ websites and portals to get insurance quotes and make a buying decision that fits their needs and criteria. As happens in other industries, customers expect a multi-channel, frictionless digital experience from quoting, through underwriting, to contracting. Hence, Insurers must prioritize building and delivering multiple digital interfaces (Desktop/Web, Mobile, Chatbot) that consistently and coherently support the customer journey. From an internal IT architecture perspective, ensuring that the interfaces and tools that support customer journeys are well orchestrated and tightly integrated with insurance core systems is a critical success factor for insurers.
Deliver frictionless user experiences that guide customers through the insurance quoting & contracting process, using multiple channels like web portals, mobile apps, and chatbots.
Prioritize your business leads by knowing beforehand what insurance products and solutions a prospect company might need, comparing with insurance portfolios from similar companies.
The use of analytic models for a wide range of strategic business and decisioning operations has been common in the insurance industry. Nowadays, with the need to meet customer demand and expectations, data-driven insurance firms need even more accurate customer decisions faster than ever before.
Automate the handling of the essential documents used in quoting, underwriting, and contracting by automatically classify, extract relevant data, and integrate that data with workflows and core systems.