Our great investment in Java technology is based on specialized software development teams, working in diversified projects in different sectors, as well as in our own products. We seek excellence in the qualification and certification of professionals.
OutSystems apllicational portals
The Water and Waste Regulatory Authority implemented an unique infrastructure of OutSystems apllicational portals, including their institutional website www.ersar.pt, the access to online services by governed entities to optimized management and control of the monitorized services, like price check, quality KPY`s and water volume. Addicionally, the intranet portal includes several web applications that supports the process management, requisitions, documentation, employee directory and external entities, foruns, billing and others.
Major Impact on: ClientsMore information>
Claim Management
Infosistema, through IKIS partnership, supported Liberty Seguros implementing several projects, like, Claim Management; Contentious Management; Insurance Portfolio Reorganising Management; Registry and approval of employees.
Major Impact on: ClientsMore information>
Template Management and a solution of Issue Management
A CA Seguros implementou, com o apoio da IKIS – Infosistema e Keep It Simple, uma plataforma de integração com o COGEN (backoffice) para a Gestão de Templates e uma solução de Gestão de Pedidos (Issue Manager), baseadas em tecnologia Outsystems.
Major Impact on: ClientsMore information>
Agents Portal
Infosistema supported Açoreana Seguros in the área of CIO Advisory and participated in the development of the Agents Portal (AçorNet), in several business support projects and integration with backoffice.
Major Impact on: AgentsMore information>
Claims Handling Processing
The Van Ameyde Group implemented a system to support their European Claims Handling Processing business, in 16 countries. The solution supports the Van Ameyde clients universe of more than 350 insurance companies, in 12 languages and 6 different currencies. Merging all in a unique web system, reduced substantially the operation and evolutionary maintenance costs, diminishing by 30% the time of process resolution.
https://www.outsystems.com/case-studies/VanAmeyde/Echo/
Major Impact on: ClientsMore information>Award Agility Winner
The Services Portal from Açoreana Seguros was designed and built to support the relationship and interaction between the claimant (insured or injured third party) and its Service Providers (with partnership contracts), allowing them to have a great usability experience and delivering an interface for information exchange in the pursuit of operational efficiency improvements. As the primary and preferred interaction channel between Açoreana and Service Providers, Services Portal makes available key information including current financial accounts for each service provider partnership. In addition the portal provides service related key performance indicators that contribute to the provider rating evaluation and influences the assignment of future service requests.
Major Impact on: OperationMore information>
Infosistema implements Auto Insurance Sales Process integrating Banking and Insurance
Following on from previous projects developed by Infosistema with Outsystems technology, an Insurance Company requested Infosistema to develop a solution that would integrate with the services of a Bank and allow the entire process of selling auto insurance, from simulation to formalization. A simulator that goes until the actual sale, thus allowing the customers to opt for the most convenient and best solution and have it right away.
Case Study: Infosistema implements Auto Insurance Sales Process integrating Banking and Insurance
Major Impact on: CostumersMore information>
SOA/Enterprise Service Bus (EN)
Implementation of a SOA (Service Oriented Architecture), involving the virtualization of all applications connected to the core system, which subsequently became connected to it through an Enterprise Service Bus, an abstraction layer that manages services. Implementation of a governance and a maturity model. Complex project, involving migration, coexistence, integration, expansion and architectural and application change.
Major Impact on: CostumersMore information>
Profiling Customer Behavior
Product that learns the behavior of an entity and matches it to the known universe of interactions to detect patterns and outsiders. It is also able to fire alerts on behavior alterations and also trigger suggestions based on the previous inputs from the customer or his surrounding entities.
Major Impact on: CustomersMore information>
Predicting Customer Potential
Using in-house developed cluster engines and machine learning algorithms with several external data connectors and anonymization processes we’ve built an application that can do predictive analysis on a new unknown customer to the system and estimate his business potential with a confidence degree of about 94%.
Major Impact on: CustomersMore information>
SOA Governance
Produced, enriched and controlled a governance program to deliver best of breed services in the context of a new Service Oriented Architecture program. Delivered a service lifecycle built upon Oracle Enterprise Repository with specific connectors to improve user interaction using REX API.
Major Impact on: OperationsMore information>
SOA Implementation
Migration to Oracle Service Bus of all requests made to a core application in the context of a core migration program. Includes performance measuring of existing and new accesses. It also addressed changes to existing applications to increase their maturity regarding Service Oriented Architectures.
Major Impact on: IT AgilityMore information>
Voucher2Me
A simple way SMB to create and manage promotions for their stores. A concept where one-to-one promotions targeting is based on behavior using Big Data rather than using the user’s personal information.
Major Impact on: CustomersMore information>
Bizilytics
Big Data comes to rescue in predicting the business potential of business for a lead that you have only the fiscal number of the prospect. Bizilytics helps prioritizing the sales team, focus on growing segments and predict where churn is more likely to occur in the future.
Major Impact on: CustomersMore information>
Buy Wine Now
Mobile solution for iOS that allows you to manage orders and purchase wines at events. This app allows users to order wines and purchase directly through an integration with PayPal, or send a contact request to the wine distributor.
This project also includes the implementation of a web portal on microsoft technology through which the organizers of events can configure, for each event, the suggested wines for each user. This portal also allows you to view the orders and contact requests made by each user.Major Impact on: CustomersMore information>
My Ticket
Solution that allows Ticket cardholders, to view the account balances and transactions of their cards and to search for companies affiliated to Ticket. The solution, a mobile application for iOS and Android, allows cardholders to view their current card balance and transactions through app authentication. On the other hand, cardholders or non cardholders may search for the closest Ticket affiliated companies on an interactive map, at the same time enabling the presentation of suggestions for potential future affiliates.
Major Impact on: CustomersMore information>
Wine-Is
Creation of iOS applications for viewing wine lists of restaurants / wine producers or distributors, closely integrated with the Wine-is portal. Creation of an iPad app for viewing restaurant menus also connected to the Wine-is portal.
Major Impact on: CustomersMore information>
Internet Banking
Creation and maintenance of online sites for dissemination of products and brands, with use of content managers for an efficient publication. Promoting the importance of ergonomics and usability, allowing customers and non-customers to find what they are looking for quickly and easily, maintaining a strong graphical consistency with transactional websites.
Major Impact on: CustomersMore information>Corporate Programms Management System
The management system for corporate programms diminishes time for generating standard clauses per protocol type, for approval flows and signature. It also enables indexed search for conditions and protocols, as well as by customers and document printouts. That allows branches to quickly identify situations.
Major Impact on: BackofficeMore information>
Project Management Office (PMO)
The construction and operational support in Project Management Offices, with resorting on PMP features is based on the application of agile methodologies (Lean, 6Sigma ITIL, SCRUM, Agile Development), in order to improve effectiveness, efficiency and performance of processes and teams. Corrective maintenance teams with defined SLAs and SOX rules and Quality are also provided.
Major Impact on: Sales and MarketingMore information>
Mortgage loan/Evaluations (extranet)
The web transactional platforms related to operations linked to a banking mainframe or middleware, enables home banking to every customer. Thanks to Interfaces with different internal systems is possible to realize remotely any operation in a fast and safe way. The implementation of this solutions leads to cost reduction in branches and creates another selling chanel.
Major Impact on: BackofficeMore information>
WorkFlow and Document Management
The workflow of document management allows the dematerialization of business processes, leading to cost reduction and immediate gains in speed and uniformization of processes due to processes systematization, repeatability, descentralization and faster information search. The audits are simpler, thanks to increased security and backups.
Major Impact on: OperationsMore information>
Financial Connectors
The Interface for connection to Bloomberg or Reuters financial information, has capacity of controlling cache of multiple levels and formats, including distributed systems in load-balancing or fams. This allows requests minimization (cost reduction) and maximizing response times for customers.
Major Impact on: OperationsMore information>Online Banking for Business
Infosistema develops Transactional web platforms for business customers. Our solutions enable the definition of social pacts with profiles and signing groups with fully configurable operations. It also allows importing files, batch transactions, signatures on receipt, Confirming and Factoring operations. The implementation of this solution leads to cost reduction in branches, and creates another sales channel.
Major Impact on: OperationsMore information>
Application Security
The continuous offensive security systems for protection of transactional sites, allows the control of unwanted changes, thanks to an alert system (including SMS/email) and zero-day preventive analysis. This solution integrates with other security and monitoring systems, complementing them and maximizing results its by reducing fraud.
Major Impact on: OperationsMore information>
Management and Customer Acquisition
The programm for creating and renewal of customer’s portfolio organizes prospects by engagement areas and provides a register of manager’s commercial agendas. Those features allow planning commercial action with hierarchical reports grouped by organic units, in order to improve the sales process.
Major Impact on: CustomersMore information>Business Simulators
The Online simulators for different target groups and products, allow clients and non-clients to dynamically simulate loan conditions depending on diverse factors. This solution is mainly used for marketing, customer acquisition and reducing costs.
Major Impact on: Sales and MarketingMore information>
Online Banking: Personal
The transactional web platforms for operations are supported by a banking middleware or mainframe, enabling customers to acess the bank services at home (home banking). Thanks to interfaces with different internal systems, any operation can be performed remotely, securely and quickly. The implementation of these solutions lead to cost reductions and provides another sales channel.
Major Impact on: OperationsMore information>
Claims Management Portal
Portal geared towards the control of the compelete monitoring and management flow of Claims. It has a strong workflow and procedural components and includes the procedures to follow in case of Claims, according to a classification by Sinister/Customer/Policy.
Major Impact on: OperationsMore information>Derivatives
The implementation and maintenance of Back Office solutions within Derivative operations encompass both the integration between Back Office and Front Office systems. For example, the validation process by the Back Office and sending information and documentation for clients.
Additional technical keywords: PL/SQL, C++, TIBCO BW
Major Impact on: CostumersMore information>Business Continuity Management (BCM)
In response to the Bank of Portugal recommendations (circular letter no. 75/2010/DSB), a Business Continuity and Disaster Recovery Plan was developed for the Banking customers. The best practices of the Business Continuity Institute (BCI), including the Business Impact Analysis were taken into account.
Major Impact on: CustomersMore information>
Commercial Paper
The implementation of an execution Module for all commercial paper operations enables the creation and management of programs, debt issuance, registration of fees, generating alerts to the Middle Office and account managers, but also generating and sending documents to regulatory and supervisory authorities (about clients and internal operational areas of the Bank).
Major Impact on: CustomersMore information>
Trading & Order Management
The Implementation of trading & order management solutions in financial markets with FIX (Financial Information eXchange) protocol increases the creation and maintenance of orders and the reception of submitted requests, besides the control on real-time of private customers balance.
Major Impact on: CustomersMore information>
SLRT – Real-time connection with Interbolsa
The Implementation of an application module allows the transfer and reception of messages, through the protocol defined by the Stock market: The STD 3.0 (Data Transfer System). With the APIs design, the Back Office modules become able to send instructions and receive its status. It also enables the automatic upload mechanisms (regardless of its evolution), without any operator intervention in this process, according to the STP concept (Straight Through Processing).
Major Impact on: CustomersMore information>
Process Optimization
To improve the claims management process for work accidents, Lean 6 Sigma methodology was adopted, in particular the DMAIC improvement cycle. Tools such as Voice of the Customer, Value Stream Mapping, Fishbone Diagram, 5S and risk analysis techniques having been used.
Major Impact on: CustomersMore information>
Business Intelligence and Data Analytics
The project for the Insurance customer includes the provision of indicators and multidimensional self-service mechanisms of analysis, in terms of process performance (issuance of policies, additional minutes and claims process), retention/customer loyalty, cross-selling of products and claims ratios.
Major Impact on: CustomersMore information>
Insurance Agent Portal
The main goal of Agents Portal is to ensure the availability of the necessary features for Agents to carry out the management of their customer’s portfolio/policies jointly with the Insurance Company. Its set of features and scope depend, in a large extent, on the level of involvement of the specified Agent with the Company and their relationships policy.
Major Impact on: CustomersMore information>
Providers and Suppliers Portal
Portal designed for the interaction of Insurance Companies with their partners and suppliers. The main benefits of this Portal available will be to facilitate the interaction between the Company and its Partners, the standardization of information sharing and the inherent processes.
Major Impact on: OperationsMore information>Vacations and attendance management
Solution for employees vacations management including all the scheduling, approval, cancellation processes. It also creates maps for human resources. We also develop attendance management solutions, with register of arrivals and departures, custom calendars, alerts and monthly reports.
Major Impact on: OperationsMore information>Invoice approval solution
Invoice approval process built on iFlowBPM platform with the entire circuit and inbound rules and registration approval, validation, approval and processing. It includes alerts, search and reports by state and by intervener, as also consultation of processes and documents.
Major Impact on: CustomersMore information>
Energy Contracts Management
Vertical solution for contracts management and energy consumption, based on iFlowBPM platform, including billing and tariff validation. It also allows complete control over costs, comparative rankings between branches synchronization and collection of meter readings. This solution may also be applied to water contracts management.
Major Impact on: CustomersMore information>Infosistema e-Test
This software was enterely developed by Infosistema entirely with Microsoft technology. The e-Test enables the creation of tests, exams or online surveys, with high capacity for structuring. Other features include:
– More than 10 types of questions and their variants
– A categorization engine to easily organize the questions
– Questions reuse in multiple tests
– Tests with and without runtime
– Conditional questions
– Resolt reports with different levelsMajor Impact on: CustomersMore information>
