facebook

Insurance Center of Excellence

Overview

Infosistema Insurance Center of Excellence (CoE) supports our commitment to helping insurance ecosystem players with their digital transformation and innovation initiatives. Our CoE holds all the competencies to fully deliver digital solutions to the insurance ecosystem, in 3 major dimensions:

  • Products and Solutions for Insurance
    Products and solutions built by Infosistema and its partners to address specific challenges
  • Projects and Services for Insurance
    Deliver customer-tailored IT solutions and services in a fixed scope approach or in a factory engagement model
  • Talent for Insurance
    Provide consultants, onshore, nearshore, or offshore to help our customers build their IT projects

CoE Key Facts

+ 20

Products and Solutions

+200.000

Project
Hours

+150

Projects

+40

Upgraded
Processes

CoE Competences

Search Optimization

Boost digital visibility and prominence of agents, position new products and services, and reach additional customer segments, with an AI search experience

  • Artificial Intelligence
  • Natural Language
  • Knowledge Graph
Quoting > Contracting

Insurers must prioritize building and delivering multiple digital interfaces (Desktop/Web, Mobile, Chatbot) that consistently and coherently support onboarding customer journeys

  • Automation
  • Portal
  • Mobile
  • Chatbot
  • Low-code
Customer Service

Insurers must ensure that customers can easily and quickly have multi-channel access to their products, policies, claims, and services, with transparent communication and clear information.

  • Automation
  • Portal
  • Mobile
  • Chatbot
  • Low-code
Claims Management

The “Claim Moment” is the most important moment of truth in the insurance customer lifecycle. The customer may have had a superior quoting and contracting experience, a superior customer service during the contract lifecycle, but when a claim occurs, either big or small, how the insurer and specifically the claims manager handle it can ultimately lead to a customer loss.

  • Automation
  • Portal
  • Mobile
  • Chatbot
  • Low-code
  • Workflow
  • Artificial Intelligence
Agents and Brokers

Agents and Brokers, together with insurance companies or independently, must prioritize building and delivering multip