Infosistema Insurance Center of Excellence (CoE) supports our commitment to helping insurance ecosystem players with their digital transformation and innovation initiatives. Our CoE holds all the competencies to fully deliver digital solutions to the insurance ecosystem, in 3 major dimensions:
Products and Solutions
Boost digital visibility and prominence of agents, position new products and services, and reach additional customer segments, with an AI search experience
Insurers must prioritize building and delivering multiple digital interfaces (Desktop/Web, Mobile, Chatbot) that consistently and coherently support onboarding customer journeys
Insurers must ensure that customers can easily and quickly have multi-channel access to their products, policies, claims, and services, with transparent communication and clear information.
The “Claim Moment” is the most important moment of truth in the insurance customer lifecycle. The customer may have had a superior quoting and contracting experience, a superior customer service during the contract lifecycle, but when a claim occurs, either big or small, how the insurer and specifically the claims manager handle it can ultimately lead to a customer loss.
Agents and Brokers, together with insurance companies or independently, must prioritize building and delivering multiple digital interfaces (Desktop/Web, Mobile, Chatbot) that consistently and coherently support the customer journey and the integration with insurers.
Automate the handling of the essential documents used in insurance front-office and back-office processes by automatically classify, extract relevant data, and integrate that data with workflows and core systems.
Insurance advisory and Insurance Process analysis, design, and reengineering
Business & Software Factories deliver IT projects and programs by leveraging a structured multidisciplinary set of Resources (human and material), Methodologies, Processes and Technologies, like the ones in traditional industries, using the best practices in the field of analysis, development, testing and maintenance of information systems.
Provide action plans focused on the impact and the results, to focus your investment on the tasks and areas that will provide the most gains for your specific objectives.