Insurance Center of Excellence
Overview
Infosistema Insurance Center of Excellence (CoE) supports our commitment to helping insurance ecosystem players with their digital transformation and innovation initiatives. Our CoE holds all the competencies to fully deliver digital solutions to the insurance ecosystem, in 3 major dimensions:
- Products and Solutions for Insurance
Products and solutions built by Infosistema and its partners to address specific challenges
- Projects and Services for Insurance
Deliver customer-tailored IT solutions and services in a fixed scope approach or in a factory engagement model
- Talent for Insurance
Provide consultants, onshore, nearshore, or offshore to help our customers build their IT projects
CoE Key Facts
+ 20
Products and Solutions
+200.000
Project
Hours
+150
Projects
+40
Upgraded
Processes
CoE Competences
Search Optimization
Boost digital visibility and prominence of agents, position new products and services, and reach additional customer segments, with an AI search experience
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Quoting > Contracting
Insurers must prioritize building and delivering multiple digital interfaces (Desktop/Web, Mobile, Chatbot) that consistently and coherently support onboarding customer journeys
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Customer Service
Insurers must ensure that customers can easily and quickly have multi-channel access to their products, policies, claims, and services, with transparent communication and clear information.
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Claims Management
The “Claim Moment” is the most important moment of truth in the insurance customer lifecycle. The customer may have had a superior quoting and contracting experience, a superior customer service during the contract lifecycle, but when a claim occurs, either big or small, how the insurer and specifically the claims manager handle it can ultimately lead to a customer loss.
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Agents and Brokers
Agents and Brokers, together with insurance companies or independently, must prioritize building and delivering multip