Industry · Logistics & transport
Every shipment, shift and invoice in logistics comes with paperwork that someone checks by hand against another system. AI agents can take on that checking. Infosistema connects them to your operational, document and finance systems, so the work moves without a person re-typing it.
Wherever a document arrives, gets checked against a booking, an order or a rate, and then gets keyed into another system. The 5 processes below are where we usually start.
The agent reads bills of lading, delivery notes, packing lists and customs declarations, checks them against the booking and fills in the transport and customs systems. Missing or conflicting data goes to a person with the discrepancy marked.
The agent matches each carrier invoice to the order, the proof of delivery and the agreed rate, approves the matches and prepares a dispute file for the rest.
The agent handles swap requests, absences and availability against the roster rules and the labour agreement, and tells each person what changed by email or SMS.
The agent answers "where is my shipment?" and "why is it late?" from live tracking data, opens claims for damage or delay with the evidence attached, and keeps the customer updated.
The agent finds contracts for leases, maintenance, software and subcontracted transport, extracts dates and renewal terms, and warns before each renewal.
Volume, many parties and systems that each belong to a different company.
With a three-week analysis sprint on a defined scope, for example import documents at one terminal or carrier invoices for one region.
Quick wins can start in supervised mode from week 2. An agent earns more autonomy only when its results against the baseline justify it and you approve the step.
Document-heavy ones with a clear reference to check against: freight and customs documents, carrier invoices, shift changes and shipment enquiries. The analysis sprint confirms which ones pay off for you, and where classic automation is cheaper.
Yes, within limits we measure first. The sprint samples real documents from your counterparties, and an agent starts in shadow mode until its accuracy on them meets the agreed threshold.
No. Traffic-safety functions are high-risk under the EU AI Act and stay with the operational systems built for them. Our agents work on documents, invoices, rosters and customer service.
Through the interfaces those systems already offer to you (APIs, EDI, portals or files), with the same permissions your team has today, and Infosistema builds and maintains each of those connections.
Yes. The Hampton Roads Shipping Association in Virginia, United States, is a DMM customer, and DMM is used by more than 200 organisations in more than 50 countries.
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