Industry · Utilities
A utility answers millions of customers through billing, metering and field systems that were never designed to talk to each other. AI agents can carry the requests and exceptions between those systems. Infosistema connects them, keeping them away from the controls that run the network itself.
Between the customer and the operational systems, where a request touches billing, metering and field service before anyone can answer it. In most utilities, the same 4 processes come up first.
The agent handles moves, contract changes, payment plans and outage questions end to end: it reads the request, checks the account, updates the systems involved and replies, with a person on anything unusual.
The agent investigates the bills that fail validation: estimated reads, sudden jumps, missing data from smart meters. It proposes a correction with the evidence and sends the clear ones back to the billing run.
Before a technician goes out, the agent assembles what the job needs: asset history, permits, previous visits, customer access notes. It also flags the orders that can be solved remotely.
The agent finds supplier, maintenance and software contracts across inboxes and drives, extracts the terms and warns before each renewal, so a contract renews because someone chose it.
Critical infrastructure rules and systems that each hold one piece of the customer.
With a three-week analysis sprint on a defined scope, for example residential customer requests or billing exceptions in one region.
Quick wins can start in supervised mode from week 2. Each agent then earns more autonomy only when its results against the baseline justify it, with your approval at a monthly committee.
We don't put agents in control of the grid or the water network. Under the EU AI Act those are high-risk safety uses, and they belong with the operational technology vendors. Our agents work on customer, billing, field-preparation and procurement processes.
Customer service requests and billing exceptions: high volume, clear rules and data that already sits in your systems. The analysis sprint checks this for your case and says where classic automation is cheaper.
They're treated as part of your ICT estate: least-privilege access, logging of every action, an owner per agent and an agreed shutdown procedure. Infosistema works under ISO/IEC 27001 certified practices.
Yes. The EU AI Act requires people to be told when they interact with an AI system, and we design the replies and channels that way from the start.
No. Agents work through the APIs of the systems you have, and Infosistema builds a service layer where there isn't one.
Tell us which process you'd like to look at first, and we'll reply within 1 business day.
