Industry · Public administration
A public body runs on applications, requests and procedures that must follow the law to the letter and leave a record. AI agents can prepare that work: check a file is complete, route it, draft the reply. The decision stays with the official responsible for it, and Infosistema connects the agents to your case and records systems so every step is on file.
In the steps before and after a decision: checking that an application is complete, finding the right department, gathering what the official needs and keeping the citizen informed. The 5 processes below come up in most public bodies we work with.
The agent checks each application against the procedure's requirements, asks the applicant for what's missing, verifies the data it can verify and opens the case with a complete file.
The agent classifies requests and complaints from phone, email and counter, drafts the reply from the case and the applicable rules, tracks legal deadlines and gives managers the statistics they need.
The agent reads incoming documents, files them in the right process, forwards each step to the person responsible and chases the ones that stall.
The agent confirms a supplier's tax and Social Security status and company data from official sources and attaches the proof to the procurement or payment file.
The agent finds and summarises past cases, decisions and documents for a new case, with links to the original record.
Legality, accountability and public trust. A citizen must be able to know who decided and why.
With a three-week analysis sprint on one service or department, for example licensing applications or the complaints channel.
The map and the process sheets belong to your organisation even if the answer is not to build. Agents start in shadow or supervised mode, and the AI Academy we build with you qualifies the staff who will supervise them.
Yes, for most preparation and routing work, with conditions. Uses that decide access to public benefits or services are high-risk and, from 2 December 2027, need a fundamental-rights impact assessment; in those processes our agents prepare the case and an official decides.
The organisation and the official who decides, as today. Each agent has a named owner, documented limits and an audit trail, so every step in a case can be traced and explained.
Yes. Agents can run on-premises, air-gapped or in a cloud region you choose, with models selected by data sensitivity.
They're told. The EU AI Act requires it for systems that interact with people, and replies on contested matters are sent by a person.
Article 4 of the EU AI Act asks organisations that deploy AI to take measures to support the AI literacy of their staff. An academy built with you turns those measures into your own programme, with training done on your processes.
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