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Business and Software Factories

Projects Completed

Projects Business and Software Factories

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    Process Optimization

    To improve the  claims management process for work accidents, Lean 6 Sigma methodology was adopted, in particular the DMAIC improvement cycle. Tools such as Voice of the Customer, Value Stream Mapping, Fishbone Diagram, 5S and risk analysis techniques having been used.

    Major Impact on: Customers
    More information
  • Project Image

    Business Intelligence and Data Analytics

    The project for the Insurance customer includes the provision of indicators and multidimensional self-service mechanisms of analysis,  in terms of process performance (issuance of policies, additional minutes and claims process), retention/customer loyalty, cross-selling of products and claims ratios.

    Major Impact on: Customers
    More information
p2020Lisboa Portugal2020portugal2020European Structural and Investment Funds