Company: Santander Totta
Santander’s information was not centralized and often existed only on paper or by email systematically failing in information flow and in repetitions.
Infosistema proposed to Santander a solution based on an application developed – iFlowBPM.
Santander occupies a unique position in international banking, with a solid base of recurring business affairs and a high degree of geographical diversification which is guarantee for the future.
Santander has built a business model itself, which relies on the following pillars: concentration of activity in retail banking, through the largest branch network among international banks (more than 14,000, including Sovereign), geographic diversification, prudent risk management, cutting edge technology at the service of business efficiency, capital discipline and better management team.
The Bank is thus to provide the greatest added value to its 90 million customers, 3 million shareholders and 170,961 employees.
Santander faced a problem with its approval mechanisms in decision-making. Whenever authorizations were necessary, to comply with certain processes (approval of business cards, stamps …), these were made via email or paper which in turn were accumulated and scattered across the institution. This information was not centralized and therefore difficult to be consulted.
Then there arose a need to take advantage of a platform with workflow functionalities, mainly in order to support the process of receiving and sending letters and the life cycle of purchase invoices (for Business Cards, Stamps and Daters, Orders) from the reception until its accounting and payment.